FAQ

FAQ

1. Are you the factory?

We are a Manufacturer located in Dongguan, China. Specialized in, it has been focusing on the research, development, production, and sales of high-quality, high-performance rubber and plastic environmental protection automation equipment. for more than 43 years, have thousands of customer cases, welcome for factory inspection.

2. What is the MOQ?

MOQ is 1 pcs.

Sample is available for customer to check the quality before bulk order.

3. What is the main product of this factory?

Our factory mainly produces plastic granulator products (such as Plastic Shredder, plastic dryer, Plastic chiller, etc.), and we can also customize other types of products according to customer needs.

4. Does the factory provide Non-standard customization service?

Yes, we provide Non-standard customization service. We have a professional R&D team and production equipment, and can design and manufacture products according to customer needs.

5. What is the production capacity of the factory?

Our factory has advanced technical equipment and efficient production lines, which can meet the needs of large-scale production. You can consult us for the specific production capacity, and we will evaluate and arrange according to your needs.

6. How is the quality control in the factory?

We attach great importance to product quality, and our factory strictly abides by the relevant quality management system and has passed ISO certification. During the production process, we will conduct multiple quality inspections to ensure that the products meet or exceed customer requirements and standards.

7. What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

8. What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:

30% deposit in advance, 70% balance against the copy of B/L.

9. Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

10. Do I need a shredder before my granulator?

The shredder phase helps to protect the granulator by reducing the load during regrind once it is pre-shredded. It is best to use a shredder for heavy duty materials at a high volume. Shredder type may vary depending on the material type (e.g. single-shaft vs. multi-shaft). Most shredders can be used inline for continuous shredding.

8. How do I increase the longevity of my Size Reduction equipment?

Keeping you granulators and shredders maintained is very important. Be sure to regularly sharpen and replace knives when necessary. Dull knives produce less quality regrind and increase vibrations, which may cause more frequent maintenance.